Return & Refund Policy

At Vallenzo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund subject to the conditions outlined below.

Return Window

We accept return requests within 15 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be returned in its original packaging

• Include all accessories, manuals, and components (if applicable)

• Not be damaged due to misuse, negligence, or improper handling

Non-Returnable Items

For hygiene, safety, and quality reasons, certain products may not be eligible for return once opened or used.

We also reserve the right to decline returns for products that are:

• Used, damaged, or altered after delivery

• Missing original packaging or components

• Returned outside the eligible return period

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, we may ask you to provide:

• Photos of the product

• Photos of the packaging

• Your order number

After verification, we will arrange a replacement, exchange, or refund where applicable.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds are processed within 7–10 business days

• Original shipping charges are non-refundable

• Refunds for Cash on Delivery (COD) orders will be issued through a bank transfer or mobile wallet after verification

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

• A damaged product

• A defective item

• An incorrect item sent by Vallenzo

How to Request a Return

To initiate a return or refund request, please contact us:

Vallenzo

📩 Email: support.vallenzo@gmail.com

🌐 Website: www.vallenzo.com

Please include your order number and a brief description of the issue so our team can assist you as quickly as possible.

Important Notes

• We reserve the right to reject returns that do not meet the conditions outlined in this policy.

• Refund approval is subject to inspection of the returned item.

• Processing times may vary depending on the nature of the return request.

• This policy applies only to purchases made directly through Vallenzo.

Thank you for shopping with Vallenzo. We appreciate your trust and are committed to providing a reliable and enjoyable shopping experience.