Privacy Policy

At Vallenzo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Order Information

When you place an order, we may collect:

• Full Name

• Shipping Address

• Email Address

• Phone Number

• Order Details and Purchase History

As Vallenzo currently offers Cash on Delivery (COD) only, we do not collect or store any credit card, debit card, or online payment information.

b. Device & Usage Information

When you browse our website, certain information may be collected automatically, including:

• IP Address

• Browser Type

• Device Information

• Time Zone

• Pages Visited

• Referring Websites

• Website Interaction Data

This information helps us improve our website and provide a better shopping experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Arrange delivery of purchased products

• Provide customer support

• Send order confirmations and delivery updates

• Improve our website, products, and services

• Detect and prevent fraudulent activity

• Comply with legal obligations and applicable regulations

3. Sharing Your Information

We may share your information with trusted third parties when necessary to operate our business, including:

• Courier and delivery partners for shipping your orders

• Website analytics and performance tools

• Marketing and advertising service providers

• Service providers that help us maintain and improve our website

We do not sell, rent, or trade your personal information to third parties.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Maintain website functionality

• Remember customer preferences

• Improve user experience

• Analyze website traffic and performance

• Support marketing and promotional activities

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss.

While we strive to use commercially acceptable means to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders

• Provide customer support

• Maintain business and transaction records

• Comply with legal obligations

• Resolve disputes and enforce our policies

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

Subject to applicable laws, we will take reasonable steps to respond to your request within a reasonable timeframe.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised effective date. Continued use of our website after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Vallenzo

📩 Email: support.vallenzo@gmail.com

🌐 Website: www.vallenzo.com

We are committed to protecting your privacy and ensuring a safe and secure shopping experience.